I have enough of those “why my *** doesn’t work” questions so I have decided to put up an FAQ.
Why Do I Not Receive Push?
Before you ask, you need to understand that your Windows Phone will not push anything if its battery goes below 20%. If you have low battery, you will not receive any push at all. Period. GoVoice is not broken, it’s your battery that prevents Windows Phone from doing its job. That said, if GoVoice detects that your phone is in a temporarily disconnected mode, it will buffer your push notifications until your phone’s battery recover. Your texts will be delay-pushed to you (rather than not getting pushed at all).
If you are sure your phone has full battery, the next thing to check is whether you have set up your GVMax account correctly.
It’s very simple to verify:
- Log on to your GVMax Accounts
- Click “Change” next to Active Notfiers
- Check “Send Email Notifications”
- Check Save
- Send yourself an SMS message.
- Go to your Email inbox to see if that shows up.
If you don’t see that SMS showing up in your email, then very likely your GVMax is not set up correctly.
The most likely reason that doesn’t happen are 1) you didn’t set up your Google Voice account forward emails, and 2) Your Google email filters are messed up.
To forward emails from your Google Voice account to your emails, log on to https://www.google.com/voice from your computer, go to Settings for voice, find and check “
If your email filters are not set up, follow the instructions here at GVMax to set that up.
If you have emails from GVMax and you still don’t receive Push, then very likely your Push subscription with GoVoice has expired. To fix that, simply launch GoVoice and wait for a few seconds.
If that doesn’t work, go to the Settings page in GoVoice, disable and then enable notifications. It will ask you to set up GVMax account. If you already have, simply click Cancel.
If you have done above and when you launch GoVoice you got an error message that says there is an error when setting up Push and you need to reduce the number of applications that use Push, then you can try removing a few apps and launch GoVoice again.
If you have done ALL of the above, and you still don’t receive Push and/or have error messages, then it is very likely that you have run into a bug in Windows Phone. The currently known ways to solve the problem are the following (please try each step only after the previous step fails):
- Reboot your phone (by press and hold power for 10 seconds, and then turn on again)
- Uninstall and then reinstall GoVoice
- Factory reset your phone.
The above instructions should resolve all problems. If you got here and you are still unable to get your push working, then please repeat the above steps.
Why Is My Live Tiles Stuck At A Number?
Why Are My Push Notifications Delayed?
Windows Phone does not receive Push when its battery is below 20%. When the battery recovers, GoVoice web service will push that to your phone, hence the delay.
Another reason is that GVMax or our Service is temporarily down. This happens very rarely.
If your complain is “why are my texts delayed for 10 seconds instead of instantaneous”, then you are asking for too much for $3.
I Can’t Find Where to Place Calls?
It’s that “+” button on the home page. It doubles for sending texts and placing calls, just in case if you change your mind in the middle of your text session to make calls.