I have enough of those “why my *** doesn’t work” questions so I have decided to put up an FAQ.
Why Do I Not Receive Push?
Before you ask, you need to understand that your Windows Phone will not push anything if its battery goes below 20%. If you have low battery, you will not receive any push at all. Period. GoVoice is not broken, it’s your battery that prevents Windows Phone from doing its job. That said, if GoVoice detects that your phone is in a temporarily disconnected mode, it will buffer your push notifications until your phone’s battery recover. Your texts will be delay-pushed to you (rather than not getting pushed at all).
If you are sure your phone has full battery, the next thing to check is whether you have set up your GVMax account correctly.
It’s very simple to verify:
- Log on to your GVMax Accounts
- Click “Change” next to Active Notfiers
- Check “Send Email Notifications”
- Check Save
- Send yourself an SMS message.
- Go to your Email inbox to see if that shows up.
If you don’t see that SMS showing up in your email, then very likely your GVMax is not set up correctly.
The most likely reason that doesn’t happen are 1) you didn’t set up your Google Voice account forward emails, and 2) Your Google email filters are messed up.
To forward emails from your Google Voice account to your emails, log on to https://www.google.com/voice from your computer, go to Settings for voice, find and check “
If your email filters are not set up, follow the instructions here at GVMax to set that up.
If you have emails from GVMax and you still don’t receive Push, then very likely your Push subscription with GoVoice has expired. To fix that, simply launch GoVoice and wait for a few seconds.
If that doesn’t work, go to the Settings page in GoVoice, disable and then enable notifications. It will ask you to set up GVMax account. If you already have, simply click Cancel.
If you have done above and when you launch GoVoice you got an error message that says there is an error when setting up Push and you need to reduce the number of applications that use Push, then you can try removing a few apps and launch GoVoice again.
If you have done ALL of the above, and you still don’t receive Push and/or have error messages, then it is very likely that you have run into a bug in Windows Phone. The currently known ways to solve the problem are the following (please try each step only after the previous step fails):
- Reboot your phone (by press and hold power for 10 seconds, and then turn on again)
- Uninstall and then reinstall GoVoice
- Factory reset your phone.
The above instructions should resolve all problems. If you got here and you are still unable to get your push working, then please repeat the above steps.
Why Is My Live Tiles Stuck At A Number?
See above.
Why Are My Push Notifications Delayed?
Windows Phone does not receive Push when its battery is below 20%. When the battery recovers, GoVoice web service will push that to your phone, hence the delay.
Another reason is that GVMax or our Service is temporarily down. This happens very rarely.
If your complain is “why are my texts delayed for 10 seconds instead of instantaneous”, then you are asking for too much for $3.
I Can’t Find Where to Place Calls?
It’s that “+” button on the home page. It doubles for sending texts and placing calls, just in case if you change your mind in the middle of your text session to make calls.
not sure where to put this comment, read through help and faq and don’t see this: i used to use google voice on my android phone to make phone calls using data rather than minutes. this is important to me (as i’m sure to many others). now i have a windows phone. is it possible to do this with govoice? or with any other dependable app? thank you. your app is beatiful
Thanks for your comments. Currently we don’t support calling over data. Your best alternative is Skype at the moment.
When will GoVoice support attachments to text messages?
No plan to support attachments.
Push and everything works perfectly, however when I open a conversation it only displays the times messages were sent and no messages. If I long touch on one of the times and copy to clipboard, then paste it into the reply box, then I am able to see the contents. This pretty m Please help, I’ve already restarted phone, uninstalled, etc.
I have never seen this problem before. Which phone are you using and is this consistent in all conversations?
I LOVE THIS APP! Is there any way to link govoice to the WP7 people hub? i really would like to see the texts from my contacts in the contact’s history inside the people hub contact itself. I’m sure this is locked out, but figured i would ask… maybe there is an advanced special account i can add or something to make this happen?
thank you again for this app!
Integration to the people hub is not available to third party developers.
Great app, Thank you so much for making and supporting it!
Strange problem I get text notifications but no voicemail notifications. I know both notifications are being generated by google as I get both txt and vm notifications on my iphone’s google voice app instantly but only txt notification on my GoVoice.
I have tried resetting it up a few times (turn notifications off and back on), and power cycling and everything I could think of or read about. When I open go voice it does refresh and show me the unread voice mails waiting in my inbox so that part is working.
Any Suggestions? Much Thanks.
Go to your google voice settings on the web page. Do you have transcribe voice mail and sending new vm email enabled? Make sure the email is sent to the your google account address.
Also make sure in your gmail email filters, there is no other rules that will delete those emails automatically.
I doubled checked in my google voice web page > Settings > VoiceMail & Text > transcribe voice mail is checked and “Alert me when I have new voicemails” is check and my gmail account is listed.
To verify the emails where working properly and no other rules where messing with it I removed your rule:
Matches: from:(voice-noreply@google.com OR txt.voice.google.com)
Do this: Skip Inbox, Forward to 0A…FF@govoiceweb.com
and called my number and left a voice mail I received a transcription of my voice mail in my gmail inbox.
I then went in to the go voice app and setup notification again (re-entering my password) and verified that it recreated the same exact forwarding rule of yours again. then again testing leaving my self a voice mail. still no notification of voice mail
Update: I again tested a txt message again then i got the notification of the voice mail when the txt message notification showed up, tested a second voice mail and no notification. so strange. So it appears both voice mail and text messages are being forwarded to you correctly but only the text messages trigger a notification to be send to the go voice app at witch point both text and vm notifications appear.
I hope that helps narrow down the issue Thanks again for your assistance.
Since the recent update, this app is no longer recognizing my contacts and just shows the number, I use this for business and knowing who’s who is very important. Please help!
GoVoice uses Google to display your contacts. If you have removed contacts from Google, then it shows only numbers.
Hi there. Love this app. When I am in the settings area, if I press “phone calls” the app closes and I am returned to the main screen of my phone. What does the “phone calls” setting do? I am looking for a setting that will make my phone push all calls through google voice, and not use my phone’s actual number at all. Thank you for any info.
You probably don’t have a phone number registered with Google Voice. Go to google voice on your computer and register a cell phone number with google first.
Push notification started working by itself. I don’t know how. I didn’t change anything. Hopefully it won’t stop working again.
Thanks for the update!
GVMax was down temporarily. Now it is back up.
Is there anyway to find out when the GVMax is down in the future? As i commented yesterday that I was thinking my update to 3.1 version caused push notification issue but i was wrong i guess.
I am happy that it is working now!
No official way of telling. One way to tell is to go to your GVMax account page. Note the number of sms you have received displayed there. Send yourself a text, and see if that number increments. If it doesn’t, then gvmax server might be down.
Version 3.1 downloaded and now I don’t get live tile update. Version 3.0 was working just fine. I tried uninstalling and installing but doesn’t work. I feel bad, i wish i kept the previous version.
That’s likely a Windows Phone bug. Please contact Windows Phone Support.
Same problems as above. I have a Samsung Focus and I installed the GoVoice 3.0 App and it won’t let me send text messages? I get the number from my phonebook i type a message and press send then it says “Failed to send the SMS message”
Can you help me ASAP?
That is new. Please wait for the 3.1 update. If the problem persists, let me know.
Can you even get push on the free version? And yeah ive been having the same error at start but at random moments of the App.
You can push on free version IF you had already purchased the paid version.
Voicemail:
When I receive a voicemail and try to listen to it I always get the error that I am not connected to the internet. The problem is that I am most definitely connected to the internet. I just tried listened to a voicemail 30 seconds ago and am now uploading this from the same phone, someplace in the house (assuming bad reception) etc. I’ve read the FAQ and most comments and haven’t seen this. Do you have any ideas? Thanks.
Which version do you run? Do you use GoVoice for other things than just the voice mail?
I’m having the exact same problem. Just installed GoVoice (free), and I get that error at startup. But it does show my text messages, etc. Does seem like a bug.
As clarification – I have the same problem as Rob and John. For what it’s worth, “Free Talk” doesn’t have this problem. But I’d like to use GoVoice for its shadow number capability.
Do you want to beta test the app? You will need an dev-unlocked phone.
(there’s no reply link to your last post)
Yes, I’d be happy to test. My phone is dev-unlocked.
Ok. please let me know which email you want to send it to. My email is wiseyu@taotaotech.com. I will create a debug build that logs crashes, so I will know what went wrong. I will probably do it tomorrow if not later today.
I am having the same trouble as rob.
I just purchased a Samsung Focus Thursday March 24th. I installed version 3 and the app pulls my messages, etc. but tells me it cannot connect to Google Voice and I cannot access settings.
I will have that looked at as soon as I can.
Just installed 3.1 and all seems to be working now. Thanks for the update.
I am having the same problem, Samsung Focus, using version 3.0.
I am successfully logged in to Google voice but govoice then gives an error about “failed to connect to Google voice due to unknown error. Check internet connection.” it can’t retrieve my Google voice settings.
You get this everytime you log in? also have you registed a full google voice account with a google voice number that you can usw to makw phone calls?
Yes. Every time I start the app and also repeatedly while running it. I can see items in my inbox ok, but I cannot place calls and the Settings page shows “not available ” for the Google Voice Settings .
Yes, I get it every time I use GoVoice, The exact error is:
“Failed to connect to Google Voice.
Details: Unknown Error. Please make sure an Internet Connection is available”.
I an see my texts and voice mails OK in my Inbox. So the app is connecting to Googel Voice successfully at some level. But I cannot place any calls and in the Settings page I see (not available…) for the ‘Google Voice Settings’.
So I have a working Google Voice account and the app can connect to it but it fails to connect to for the ‘Google Voice Settings’.
I can send sms messages OK.
But when I try to place a call GoVoice wants me to choose the number of this phone. I click “OK let me choose” and then I see the error again when it tries to connect to ‘Google Voice Settings’.
Any suggestions? Seems like a bug.
Thanks
It looks like you have some unusual Google voice settings. Do you have some special phone types in your Google Voice account?
Special settings? Not that I can tell. I have one phone associated with my account. I cant imagine what that could be. Seems like I have an entirely “normal” google voice account. The issue still repros for me. Any suggestions? Thanks
That will be fixed in the upcoming 3.1 release. Please wait for a few more days.